Go to Settings page and find Contact Support button
Above this button is your device unique ID that must be registered in AstroElite.com database.

Beneath Check Registration button is a registration status, e.g. "Pro version trial" or "Free version".
Note that and let customer support know what it is.

Click Contact support button, add necessary information and send a request to AstroElite.

You may try to re-register your device by tapping Check Registration button.
Registration status may change after that.