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Thread: Installation on computer protected with Avast security system

  1. #1
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    May 2010
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    Installation on computer protected with Avast security system

    The default settings of security systems may prevent many programs to setup and run correctly.
    In case Avast Premier or similar protection kit is installed on you computer, you may encounter installation problems.

    Case 1
    Changing a default installation folder

    If you are unable or don't want temporarily deactivate your security system and Sandbox is running, it may force you to install AstroElite program to some protected area where the latter wil not work. In our case it is Windows\SysWOW64\AElite instead of C:\AElite.



    If you will do that, AE program will crash with error like this.



    To allow a setup program to run normally, don't use Windows\system32 as destination folder...



    ... but manually type in C:\AElite.



    After that a program will install and start normally.

  2. #2
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    Case 2
    Adding exclusion

    If changing a default installation folder didn't help, you may add a folder where AstroElite program will be installed to exclusion list.
    First, go to Avast settings and change them to mark a "sandboxed" application with a tab or as in example below, with a thick red line frame.

    1) Create C:\AElite folder and move/copy aelite_setup_trd.exe to there.





    2) Then run C:\AElite\aelite_setup_trd.exe and see if it is sandboxed.



    3) A red frame tells us that setup is sandboxed and will crash with the screen you are already familiar with.



    4) Now, let's again go to Avast Settings-> General-> Exclusions and browse to C:\AElite or manually type in C:\AElite\*. Confirm with OK button.





    5) Now run a setup C:\AElite\aelite_setup_trd.exe and see the window appears without red frame that means not sand boxed application. Click Accept.



    6) Check, that installation path is C:\AElite.



    7) Finally, the program starts with this beautiful screen


  3. #3
    Administrator
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    May 2010
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    Case 3
    You cannot get control over Avast Internet Security settings or uninstall that


    In this case AvastClear utility made by Avast may help.

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