Technical support, how to ask that
In most cases when you encounter a problem and contact technical support for assistance you'll be asked for details.
The fastest and most effective way to collect and transfer a necessary information is using of Report a problem button in Configuration Utility.
- Quit Metatrader
- Run aemt4cfg.exe.
- Switch to Info tab and click Report a problem button
- Send a generated log file to technical support
http://astroelite.com/aefrm/pics/mt4...ch-support.gif
If you have a complicated problem, for example some astro-events labels do not appear on you screen or are incorrect, do the following
- Run Metatrader
- Go to the indicator properties
- Set Debug to true.
- Reboot Metatrader
- Look at your Metatrader root folder. Two text files: AEMT4asp.txt and AEMT4rx.txt will appear there.
- Send these files to technical support.
http://astroelite.com/aefrm/pics/mt4/aemt4-debug.gif
All the files mentioned above do not contain any personal information, just technical data generated by AEMT4 and information about MT4, AEMT4 and Windows version, etc.