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Team Viewer
TeamViewer is a safe and most effective way to assist you in fixing the problems.
This free software allows us to provide you a remote support session and instead of numerous e-mails and screenshots exchange resolve most your problems in minutes.
TeamViewer is free and does not require installation.
- Go to TeamViewer website and download it
http://astroelite.com/aelt/pics/team-viewer-0.gif
- Schedule a time for remote assistance session. Note, that we are in USA Eastern Time zone (GMT-4 in summer and -5 hours in winter).
Usually our online technical support is available during regular business days and hours but in case of urgent issues we may schedule a session during weekend and out of business hours.
- To begin session run a downloaded file, e.g. TeamViewerQS_en-kel.exe
http://astroelite.com/aelt/pics/team-viewer-1.gif
http://astroelite.com/aelt/pics/team-viewer-2.gif
- Copy your remote session ID and password and send it to AstroElite customer support. Don't quit TeamViewer or turn off PC until session ends.
http://astroelite.com/aelt/pics/team-viewer-3.gif
- You will see everything our technical support person does on your screen, and can chat to him by using TeamViewer embedded messenger
When session finished, quit TeamViewer.
A password is valid for one session only, so until you start another session and provide to other party a new password, nobody is able to connect your computer, so this method is secure.