Technical support, how to ask that

In most cases when you encounter a problem and contact technical support for assistance you'll be asked for details.
The fastest and most effective way to collect and transfer a necessary information is using of Report a problem button in Configuration Utility.

1. Quit Metatrader
2. Run aemt4cfg.exe.
3. Switch to Info tab and click Report a problem button
4. Send a generated log file to technical support

http://astroelite.com/aefrm/pics/mt4...ch-support.gif

If you have a complicated problem, for example some astro-events labels do not appear on you screen or are incorrect, do the following

1. Run Metatrader
2. Go to the indicator properties
3. Set Debug to true.
4. Reboot Metatrader
5. Look at your Metatrader root folder. Two text files: AEMT4asp.txt and AEMT4rx.txt will appear there.
6. Send these files to technical support.

http://astroelite.com/aefrm/pics/mt4/aemt4-debug.gif

All the files mentioned above do not contain any personal information, just technical data generated by AEMT4 and information about MT4, AEMT4 and Windows version, etc.